ISO 9000 CONSULTING SERVICES
Who is ISO?
What is ISO 9000?
What are the Premises behind ISO 9000?
Who Can Use ISO 9000?
Why Implement ISO 9000 Into Your Business?
What are the Benefits of ISO 9000?
Is Your Company A Candidate For ISO 9000 Registration?
How Can I.C.S. Help You Set Up ISO 9000?
Internal Audits of Your Quality System
Third-Party Audits of Your Supplier’s Quality Systems
Who is ISO?
The International Organization for Standardization is a worldwide federation of national standards bodies and 125 member countries. They are based in Geneva, Switzerland and have published about 12,000 different standards ranging from aviation to electrical specifications. They have about 133 national standards bodies and 2,900 technical bodies (which are represented by international organizations, government and industry). In Canada, ISO is represented by the Standards Council of Canada.
What is ISO 9000?
This is a generic and flexible system to effectively manage your business, in order to provide your product or services to your clients, in a consistent, accountable, and traceable manner. This system does not attempt to restrict discretionary management of your business – it just helps you manage it in a more organized manner. A business can be registered for one or many processes…or one or many divisions.
- Say what you do (write it down in a policy or procedure);
- Do what you say (follow these written policies and procedures); and
- Prove that you did it (document your work on paper or electronically).
Who can use ISO 9000?
This standard can be implemented by any organization of any size, in any industry (including government agencies).
Why Implement ISO 9000 in to your business?
Standards, by their very nature, level the playing field, affording small and/or new companies the same credentials as large ones. This also gives a company in Edmonton the same credentials as its competitors in New York, Hong Kong, or Brussels.
Other reasons include:
- keeping in step with the competition;
- larger companies may desire, or even demand it; and
- many international customers demand it.
A successful system is one which is customer focused, NOT internally focused.
What are the benefits of ISO 9000?
Employee morale, improved communications between departments and customers, efficiency, and waste reductions are quite commonly reported improvements.
- It can streamline and enhance delivery of services or product, in a consistent and reliable manner. Furthermore, ISO 9000 can:
- enhance your corporate image;
- give your customers confidence that your product or service can be relied upon;
- reduce the inspection requirements of your products delivered to your customers’ facilities;
- prevent your company from being removed from suppliers lists, (especially when businesses nowadays are trying to reduce the number of suppliers or bidders on a contract;
- commonly be used as a marketing tool;
- build credibility with customers, who may know little about you (and are unwilling to spend much time researching your company); and
- be a good door-opener for potential customers.
ISO 9000 can help your company develop internal systems that assure management its team is properly directed and has the appropriate resources to serve its market.
a) Strategic Management:
- It ensures managers run their departments or organization efficiently, and provide quality service to your clients.
- Enables a more efficient work-flow, (which enables management to spend less time “fire-fighting”), thus more time building business.
- Enables companies to focus on programs that are proactive, rather than reactive.
- Enables companies to expand more quickly.
- Solidifies relationships and provides both positive and negative feedback.
b) Risk Management:
- Can help a firm identify its exposure to risk.
- Prevents loss of market share and valuable personnel.
- The company’s Quality Policy recognizes the clients’ needs and provides ways of measuring performance.
- This Policy also ensures that a company review its key competitive advantages.
- Enhances the management systems that interpret and implement the regulations in a particular industry.
c) Building Morale:
- It forces individuals and departments to communicate.
- People generally feel more satisfied with their contribution and their careers.
- People feel more empowered to recognize the need for and implement positive change.
d) Increasing Efficiencies and Reducing Wastage:
- New employees can become trained much faster if they review written procedures prior to being thrust into the work environment. This also cuts down training costs.
- Ensures that equipment is working properly, prior to wasting production inputs.
- Helps document equipment maintenance, which helps if there are warranty problems.
- Flowcharting the procedures helps identify process redundancies and reduce the paperwork transfer between different departments.
- Reviews of documented procedures can help identify wastage and critical steps that need to be controlled more closely (in order to prevent re-work or reprocessing).
- If a system or process is not in control and consistently performed, it can take an enormous amount of time and personnel to find the root cause to a problem that pops up. Contributing factors are often due to: limited, or no paperwork identifying who did what, when, how, using which inputs, whether the equipment was properly working and maintained, etc.
Is your company a candidate for ISO 9000 registration?
What is motivating you? Is the main reason that you won’t receive further contracts until you do?
Do you want to improve:
- Employee morale?
- Waste reductions?
- What markets are you serving?
- What distinguishes you from your competitors?
- What aspects of your product-related criteria, matter the most to your clients?
- What can you do better to serve your clients?
- Do you have performance measures at the appropriate levels throughout the organization?
- What can you do to increase market share?
No matter which reason is chosen, as with most things in life, one usually gets out, what they put into it.
How can ICS help you set up ISO 9000?
- conduct an assessment of your present Quality Management System and procedures;
- perform a “Gap Analysis” to determine the deficiencies;
- provide an general overview for Management and Staff;
- assistance with writing and revising of policies, procedures, and forms;
- selection and coach personnel involved in the implementation process;
- provide detailed training to individual departments, regarding specific ISO 9000 requirements;
- conduct the Internal Quality Audit, and assist with implementing the required corrective actions;
- select and liaise with the third-party Auditor / Registrar;
- be presence and provide consultation during the Registration Audit; and
- provide regular follow-ups, thereafter.
Internal Audits of your quality system
ICS can provide an objective and unbiased review, to assess conformance to the regulations, and determine the level of implementation & effectiveness of the quality system requirements.
We can then identify opportunities for improvement, within the scope of the quality system requirements. Click here to see more detailed information.
Third-party audits of your supplier’s quality systems
ICS can let you know whether your suppliers are meeting their contractual agreements, no matter where they are located throughout the world. These suppliers may include contract manufacturers and/ or testing laboratories.
No matter where your suppliers are located, we can most likely provide these services at less travel expenses. This is due to our network of strategic alliances or subcontracted auditors, or we may also have other clients in the city that your supplier is located.
Why use a consultant?
Weighing the numerous pros & cons of bringing in a consultant vs. tackling it all in-house? Please see our web page “Why Use a Consultant” as part of that critical thinking process. Based in British Columbia, but covering all of Western Canada.